| |
-
-
|
This
page is for customers who have purchased the wedding software.
Below
is a list of Frequently Asked Questions that can help you.
Click on any of the questions below to go to the
answer, or scroll down.
Friendly
Reminder: Don't forget to back up your data often.
See FAQ #9 below.
- #
1 - Why don't I see any data in my report and I know I entered
data?
- If there
is no data appearing on a report, first return to the appropriate
screen to verify that the information you entered exists. If the
information does exist, exit the screen, open the report and check
for the data again. If still no information appears, while still
on that report, scroll down to the bottom to find the data, or
move to pages 2, 3 or all the way to the last page, and see if
you can find the data. Many reports are sorted by specific fields
and, if that sort field is primarily left blank, then the report
will sort by the blank fields first, then sort by the data at
the end of the report. If your report still does not produce any
information, you will have to make a support call. Check other
reports with similar data, or close the screen entirely (go to
another screen), then return to the original screen, go to reports
and check again for the data.
Return to Top
- #
2 - Why does a guest not appear on the Assign Table screen?
- The guests
that do not display on the list have been marked with one of the
following status: (1) Received information that the guest is unable
to attend the wedding, (2) You placed a guest on "hold"
for now; (3) The guest will receive a wedding Announcement only,
or (4) No staus is checked for this guest.
Return to Top
# 3 - Can I create my own
reports?- No, however,
the program has predesigned hundreds of reports. If you do not
find a report that you wish, the only option you have with the
current program is to export the data into another package and
manipulate the information. The only data that can be exported
is the "guest" information. Or contact our Customer
Service line to see if we can be of assistance to your needs.
[See the instructions on "exporting" in the User Guide.]
The company would appreciate knowing what report you need so that
we can consider adding it to the next software version.
Return to Top
# 4 - How can I change the
forms to fit my screen? The forms are too large on my screen and
I cannot view the whole screen but have to use scroll bars or
the arrow keys. - The program
was designed with setting of 1024 by 768. If possible, adjust
the settings on your display (monitor) as follows. Note that the
changes will affect other programs on your computer. It is best
to review the instructions from your display manufacturer. The
following general instructions may be performed: from the Start
button on the bottom left bar of the Windows desktop, select Settings,
then Control Panel, then Display. At the Display Properties dialog
box, click on the Settings Tab, click on Screen Area. The settings
for the screen area are: 1024 by 768 pixels.
Return to Top
# 5 - Can I create a shortcut
of the program on my desktop?- Yes. There
are a couple of ways to create a shortcut. If you are a sophisticated
User, go ahead and set up a shortcut as usual. All other uses
can refer to the User Guide, starting at the bottom of page 54,
top of page 55.
Return to Top
# 6 - How do I prevent getting
a blank second page when I print?- Our apologies.
The reports were designed for margins that should not create a
blank second page, however, many printer and computer configurations
vary. Try to work with the margins in the Page Setup feature on
the toolbar until the page no longer prints a blank page. If not
successful, please let us know which report(s) has the problem
and we will try to fix it right away.
Return to Top
# 7 - Why didn't the information
that I entered save?- The program
is designed to automatically save all data upon exiting the program,
when moving from record to record, and when moving from screen
to screen. Perhaps the data is found in another location or at
the very top or bottom of a list. You may want to use the Find
feature (see User's Guide section on toolbars). The Find button
on the toolbar is the picture of the binoculars.
Return to Top
# 8 - Can I move the wedding program
to another machine?- The program
is designed for a single user environment. However, the wedding
program can be installed on another machine, the two fonts delivered
to you are to be installed on one machine. Remove the fonts from
the font folder of the original machine. Moving the program to
another machine will clear (delete) all of your information typed.
Don't hesitate to call our Support Desk first for specific instructions.
You must save two files (one minimum on floppy) to transfer some/all
of your data.
Return to Top
# 9 - My computer crashed! What
now?- First, verify that everything
on your computer is working properly, which may include re-installing your Operating
System (example, Windows 98 or Windows XP).
Please DO NOT install the wedding program on CD. We will go through a "recovery process" once we determine what backup files you saved on a separate medium
(floppy diskette or CD-Rom). We need to know which files you backed up:
(A) You copied the following file to a floppy diskette: "WABDataBkp.mdb". This data backup contains most of your
information --just enough to fit on a floppy diskette.
(B) You burned a copy of one or both of these files to a CD-Rom:
"WABData.mdb" and/or "WABDataBkp.mdb". This
is the best method to backup and recover your data.
Please contact our Support Desk, provide us with the theme and
software version you have. We MUST SEND
A REPLACEMENT CD to you. Recovery of your data is a "process"
with specific instructions which we will provide--depending on
the files you backed up.
You didn't make a copy on a separate storage medium (floppy
diskette or CD)? Unfortunately all of your data is no longer
available. Your only option is to install the wedding program
that you already have and start entering data from the beginning.
For further information, contact our Support Desk or send
email to: support@weddingsabreeze.com.
Return to Top
# 10 - How do I install the
fonts you sent me?- The program
includes two fonts for you to install (optional) for mailing labels
and other options. Simply take the fonts from the Order Confirmation
or floppy diskette (in your Organizer Kit), and drag it to: C:\Windows\Fonts
(or other path for your Fonts folder).
Return to Top
Customer Support:
support@weddingsabreeze.com or 760.419.1516
-
|
|
